Privacy Policy

At Elva Beauty, we understand the importance of protecting your personal data. This privacy policy describes our commitment to maintaining the confidentiality of the information you provide to us or that we collect when you use our site or services. It applies to all uses of the site, including access via mobile, and explains how your personal data is collected, used, and shared when you visit or make a purchase.

We reserve the right to update this policy at any time to reflect changes in our practices or for legal or regulatory reasons.

In this policy, "we," "our," or "us" refer to Elva Beauty, a brand managed by Aurlux, Unipessoal, Lda., responsible for processing your personal data in connection with the use of the site.

The information we collect may include your name, contact details (email, postal address, phone number), your images if you send them to us, your payment details (managed via our third-party payment provider), information related to your orders, your browsing on our site, geolocation data, responses to customer surveys, or exchanges with our customer service. We may also collect information via cookies, associated social platforms, or other applications linked to our services.

We collect and process this information only when we have a legal basis to do so: with your consent, as part of a contract, or for legitimate interests. This data is used, among other things, to provide you with our services, ensure the delivery of your orders, contact you, manage our invoicing, improve our services, personalize your experience, conduct market research, send promotional offers, or comply with our legal obligations.

Your personal data is processed securely. It is collected only for specific purposes and is not used in a manner incompatible with those purposes. We ensure that it is kept up to date and retained only for as long as necessary for its use, including for legal or accounting obligations. We assess the retention period taking into account the nature of the data, its sensitivity, and associated risks.

We may share your personal data with third-party providers, such as our hosts, storage tools, marketing providers, payment services (like Shopify), business partners, or authorities if required by law. These third parties may be based abroad. Upon request, we can provide you with a list of the partners concerned.

In accordance with your rights, you may request access to your personal data, its correction, deletion, or transfer. You may also object to its processing in certain cases, or limit its use if you believe it has been used inappropriately. If you wish to exercise these rights or file a complaint, you can contact us at support@tryelvabeauty.com. If you are not satisfied with our response, you have the right to contact the data protection authority in your country.

If you are a minor according to the law of your place of residence, you must not use our site. We do not intentionally collect data from minors. If this happens, we will delete the data concerned.

If you have previously consented to receive marketing communications, you can unsubscribe at any time via the link in our emails or by writing to us at support@tryelvabeauty.com. To stop receiving our SMS, simply reply STOP.

Our site uses cookies to improve your experience and track your browsing. Some cookies are necessary for the proper functioning of the site (cart, customer login, etc.). You can configure your browser to block cookies, but this might limit certain functionalities.

We also use web beacons (clear GIFs) to analyze visitor behavior and measure our site's performance. To better understand how Google collects and uses your data, you can consult their policy here: www.google.com/policies/privacy/partners/. You can disable Google Analytics at: https://tools.google.com/dlpage/gaoptout.

For targeted advertising, you can consult how this type of advertising works on the Network Advertising Initiative website: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of personalized advertising via the following links:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or via the Digital Advertising Alliance portal: http://optout.aboutads.info/

Regarding the protection of your data, if you are a resident of the European Union (GDPR) or California (CCPA), you have enhanced rights regarding access, modification, or deletion of your personal data. Contact us at support@tryelvabeauty.com to exercise these rights. Your data may be stored and processed outside of Europe, particularly in Canada or the United States, in compliance with applicable regulations.

We make every effort to secure your data using technical and organizational means. However, no system is infallible. The transmission of information over the Internet is at your own risk. Although we are committed to protecting your data, we cannot guarantee absolute security against unauthorized access.

We reserve the right to modify this privacy policy at any time. Any updates will be notified to you by email or on the site. By continuing to use our services, you accept the terms of the updated policy.

Last updated: 27/12/2023

For any questions, you can contact our Data Protection Officer at the following address: support@elvabeauty.fr